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EXPERIENCE
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08/2010 - Present
Customer Service Representative
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FedEx Office
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Clive, IA
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- Provide customer service in a fast-paced on-demand printing and shipping atmosphere (often working with detailed and complex customer projects)
- Maintain high visual standards for our store
- Merchandise a fairly large selection of office supplies and accessories for the mobile professional
- Extensive experience in proper packaging and shipping of (oftentimes fragile and valuable) items for shipping.
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11/2009 - Present
General Manager
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The Pear Tree Pen Company
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West Des Moines, IA
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- Provide pre-sales support via web, phone, and in-person for customers in a very niche market (fountain pens, inks, stationery, watches, and other luxury goods)
- Manage post-sales customer service
- Manage inventory levels of a large product catalog
- Manage relationships with over a dozen vendors
- Process orders, returns, exchanges
- Handle order fulfillment, packing, and shipping duties for both of our websites (www.peartreepens.com, Amazon webstore).
- Maintain both of our website product catalogs, ensuring accurate descriptions, inventory levels, photographs, etc.
- Interact with our customers via multiple social media outlets (Twitter, Facebook, various fountain pen & watch forums, etc.)
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06/2007 - 09/2009
Partner Channel Manager
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MasterMine Software, Inc.
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Saint Paul, MN
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- Managed relationship with 50-75 MasterMine partners in North America
- Recruited new partners and re-energized relationships with less active partners
- Developed strategies to maintain and improve mindshare and through multiple media and managed its execution with our sales team
- Managed partner-prospect "road shows" and webinars as part of an ongoing campaign
- Implemented multiple forms of social media as ongoing methods of maintaining mindshare with our partners and end users
- Successfully managed several large-scale sales opportunities with strategic customers (and sold the biggest MasterMine single sale in the company's 10-year history!)
- Grew partner channel (active & inactive partners coming online) by 10% in 2008
- Grew annual partner-attributed revenue by 64.7% in 2008
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01/2003 - 05/2007
Account Executive
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Professional Edge
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Des Moines, IA
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- Sold an annual average of $1.2 million during my tenure
- Built relationships with over 250 of our top customers and prospects, including Wells Fargo, Sprint, Time Warner Cable, American Republic Insurance Company, Homesteaders Life Insurance Company, and Aviva
- Was the highest-producing AE in the company in 2004 and 2005
- Answered RFP/RFI/RFQ with highly detailed documents for 90% of the large-scale ($50,000+) solutions that we sold; in many cases, managing the ongoing relationship with the customer
- Professional Edge internal sales staff training facilitator in 2005 and 2006
- Created and managed ongoing relationships with the majority of our top-tier software and technology partners
- Sage Software, Microsoft, Dell, TechData, and others
- Collaborated with sales, consulting, technical services, and executive management teams to re-engineer and re-brand several successful product offerings
- Streamlined multiple internal sales, marketing, and customer service procedures and implemented across the company as appropriate
- Coordinated several community volunteerism efforts and opportunities
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